Contact MH Markets United Arab Emirates

Direct Contact Methods for UAE Traders

MH Markets ensures that traders based in the United Arab Emirates have direct access to multiple communication channels. We provide live chat, email, and phone support tailored to accommodate UAE business hours and trading sessions. Our customer service operates primarily during Gulf Standard Time to align with local market activities. Immediate assistance is available through live chat, while email queries are handled within a few hours. Phone support is accessible via local Dubai numbers, eliminating international call charges for UAE clients.

Clients can contact us for account management, platform navigation, deposits, withdrawals, and technical assistance. Our support team is fluent in English and Arabic, facilitating clear communication. We encourage live chat for urgent matters such as trade execution problems or verification issues. Email support is ideal for less time-sensitive requests, while phone support offers direct interaction during Dubai working hours.

We recommend verifying your account details before contacting support to ensure faster resolution. Maintaining updated registration information expedites verification during support interactions.

Accessing Customer Support Through Client Portal

MH Markets’ client portal is equipped with an integrated support center accessible after login. Traders can submit support tickets, access FAQs, and initiate live chat sessions directly from this interface. This centralized system streamlines communications and tracks issue resolution progress.

To raise a support ticket, log into the portal and select the “Support” tab in the main menu. Choose the relevant category from options such as account verification, deposits, withdrawals, trading issues, or technical problems. Complete the form with detailed information and submit. Each ticket is assigned a unique ID for easy tracking.

• Select “New Ticket” inside the Support tab
• Pick the issue category from the dropdown menu
• Provide a detailed description and attach files if necessary
• Submit and note the ticket reference number
• Monitor responses via the portal or registered email

This system ensures your inquiry is routed to the most qualified team member. You can respond to support replies through the ticket thread, maintaining a clear dialogue chain.

Live Chat Support Features

Our live chat feature offers real-time assistance to UAE traders through both the MH Markets website and client portal. Once logged in, click the chat icon on the bottom right to connect with a support agent. This system allows immediate troubleshooting and personalized help.

Live chat supports screen sharing, enabling our agents to diagnose platform issues directly. You can also upload documents for verification without leaving the chat window. The interface supports both English and Arabic languages to accommodate UAE clients.

• Instant connection with verified support agents
• Screen sharing for detailed technical support
• Secure file upload for document submissions
• Conversation history saved in your client profile
• Priority assistance for verified and premium clients

During peak periods, the chat system displays your queue position and estimated wait time. Complex problems can be escalated seamlessly without ending the chat, ensuring continuity in support.

Email Support System

Email remains a core communication method for less immediate inquiries. When sending an email to [email protected], include your account number, registered email, and a precise description of your issue. This information expedites processing and routing.

Our ticketing system automatically acknowledges receipt and assigns a priority level. You will receive updates about your ticket status and any requests for additional information. Avoid sending sensitive data like passwords or card numbers for security reasons.

Automated replies include links to relevant FAQs and self-help resources, helping you find immediate solutions if applicable. This reduces waiting times for common queries.

Phone Support Services

MH Markets offers telephone support tailored for UAE traders via dedicated Dubai numbers, avoiding international fees. The service runs Monday through Friday from 08:00 to 20:00 GST, covering the full UAE trading day.

Support is tiered: Level 1 staff manage general inquiries, while Level 2 specialists handle complex platform or trade issues. Callers must provide account verification details for security purposes before receiving account-specific support.

• Local Dubai phone number for UAE convenience
• Multi-language support in English and Arabic
• Real-time access to client account information
• Call recording for quality and dispute resolution
• Option to schedule callbacks during busy periods

Verification typically requires your account number, registered phone, and security questions. Some sensitive transactions may need additional confirmation via SMS or email.

Regional Support Considerations

Our UAE-specific support team is knowledgeable about local banking, regulatory frameworks, and payment methods. This familiarity expedites assistance related to UAE Central Bank rules, ADGM regulations, and DFSA compliance.

We help clients with local bank transfers, Emirates ID verification, and payment processor integration. Arabic-speaking representatives provide culturally appropriate communication during Gulf business hours.

Understanding UAE trading patterns and cultural norms allows us to deliver more effective and respectful client interactions. This regional focus enhances your overall trading support experience.

Self-Service Resources and FAQ

MH Markets provides a comprehensive library of self-help materials accessible 24/7 from the website and client portal. These include detailed FAQs, video tutorials, and instructional guides covering key platform functions and trading workflows.

The FAQ section categorizes topics such as account setup, deposits, withdrawals, and technical troubleshooting. Each entry contains precise explanations and relevant screenshots to assist users in resolving common issues independently.

• Platform navigation instructions
• Step-by-step deposit and withdrawal guides
• Trading strategy basics and technical analysis tools
• Account management and security procedures
• Regular updates reflecting platform enhancements

A search tool with keyword filtering helps locate specific answers quickly. This resource reduces the need for direct contact, saving time for both traders and support staff.

Platform Access and System Requirements

MH Markets supports trading on MetaTrader 4 and MetaTrader 5 platforms, optimized for desktop, web, and mobile devices. The platforms offer forex and CFD trading on indices, commodities, and currency pairs with real-time quotes and low latency execution.

To access the platform, log into your MH Markets account and download the appropriate software or use the web terminal. Mobile apps are compatible with Android 7.0+ and iOS 12.0+, ensuring smooth performance on most smartphones used in the UAE.

Our platform supports multiple order types, including market, limit, stop, and trailing stops. Leverage options up to 1:500 are available depending on the instrument and regulatory limitations in UAE jurisdictions.